Shopify and Zendesk

Shopify

Triggers

• New orderRuns when an order is placed in your store, paid or not. Use Order paid to run only once the money is in.
• Order paidRuns when an order in your store is fully paid, at checkout for most orders or later for one paid by invoice.
• Order shippedRuns when everything on an order in your store has shipped. An order shipped in parts runs it once, when the last part goes.
• New customerRuns when a customer is added to your store, whether they sign up, check out for the first time or are added by your team.
• New productRuns when a product is added to your store, whether it's published straight away or saved as a draft, with its title, price and stock.
• Order updatedRuns each time an order in your store changes, from being placed to being paid, edited, tagged, shipped, refunded or cancelled.

Actions

• List productsFind products in your store by words, status, type, vendor, tag or when they were added. With no filters, it lists the whole catalogue, most recently changed first.
• Get a productGet everything about one product: its description, status and price range, each of its variants with their stock, and the collections it is in.
• Create a productAdd a product to your store. It starts as a draft that shoppers can't see, unless you choose another status.
• Update a productChange a product's title, description, type, vendor, tags, web address or status. Only the fields you fill in change, and setting the status to Active puts a draft on sale.
• Delete a productDelete a product with its variants and images, for good. For a product that has been ordered, set its status to Archived with Update a product instead, so past orders still show it.
• List product variantsList the variants of one product, or search them across the store. A variant is one version of a product, such as a size or colour, with its own price, SKU and stock.

Zendesk

Triggers

• New ticketRuns for each new Zendesk ticket, with what the customer wrote and who sent it. Tickets already there when the workflow is turned on don't start it. How often it checks follows your workspace plan.
• Ticket updatedBeta. Runs each time a Zendesk ticket changes: a reply, a new status, a new assignee, a tag. Runs once per change. A brand-new ticket doesn't start it; use New ticket for those.
• Ticket solvedBeta. Runs when a Zendesk ticket is solved, such as to send a follow-up or note the outcome somewhere else. Runs once per ticket. Tickets solved before the workflow is turned on don't start it.
• New ticket in viewBeta. Runs when a ticket appears in one of your Zendesk views, such as Unassigned tickets or a team's queue. Watches views of up to 1,000 tickets.
• New userBeta. Runs for each new person in Zendesk: a customer who writes in or signs up, or a new agent.
• New organizationBeta. Runs for each new organization (a customer company) in Zendesk.

Actions

• Create ticketCreate a Zendesk ticket with a subject and description, and optionally set the requester, priority, type, status, tags, assignee and group.
• Get ticketRetrieve every field of a single Zendesk ticket.
• Add tags to a ticketAdd tags to a ticket and keep the ones it already has. Update ticket replaces the whole set instead. A closed ticket can't be tagged.
• Remove tags from a ticketBeta. Take tags off a ticket and keep the rest.
• Update ticketChange a ticket's subject, status, priority, type, assignee, group or tags. Only the fields you set are changed.
• Delete ticketDelete a ticket. It moves to Zendesk's deleted-tickets list, where an admin can still restore it.