Shopify and Gorgias

Shopify

Triggers

• New orderRuns when an order is placed in your store, paid or not. Use Order paid to run only once the money is in.
• Order paidRuns when an order in your store is fully paid, at checkout for most orders or later for one paid by invoice.
• Order shippedRuns when everything on an order in your store has shipped. An order shipped in parts runs it once, when the last part goes.
• New customerRuns when a customer is added to your store, whether they sign up, check out for the first time or are added by your team.
• New productRuns when a product is added to your store, whether it's published straight away or saved as a draft, with its title, price and stock.
• Order updatedRuns each time an order in your store changes, from being placed to being paid, edited, tagged, shipped, refunded or cancelled.

Actions

• List productsFind products in your store by words, status, type, vendor, tag or when they were added. With no filters, it lists the whole catalogue, most recently changed first.
• Get a productGet everything about one product: its description, status and price range, each of its variants with their stock, and the collections it is in.
• Create a productAdd a product to your store. It starts as a draft that shoppers can't see, unless you choose another status.
• Update a productChange a product's title, description, type, vendor, tags, web address or status. Only the fields you fill in change, and setting the status to Active puts a draft on sale.
• Delete a productDelete a product with its variants and images, for good. For a product that has been ordered, set its status to Archived with Update a product instead, so past orders still show it.
• List product variantsList the variants of one product, or search them across the store. A variant is one version of a product, such as a size or colour, with its own price, SKU and stock.

Gorgias

Triggers

• New ticketRuns for each new Gorgias ticket, with its subject, the customer's first message, who they are, and a link to the ticket. It can run only for tickets that mention certain words, such as refund. Tickets already there when the workflow is turned on don't start it. How often it checks follows your workspace plan.

Actions

• Get accountGet the Gorgias account the connection signs in to: its domain, status and when it was created.
• List ticketsList tickets, newest first, optionally those of one view or customer. Gets one page; to see more, run it again with the next page it gives.
• Get ticketGet one ticket with its customer, assignee, tags, status and timestamps.
• Create ticketOpen a ticket for a customer with their first message. Nobody is emailed, and a customer with that address is created if there is none.
• Update ticketChange a ticket's subject, status, priority, assignee or snooze time. Fields left empty are kept as they are.
• Delete ticketDelete a ticket and its messages for good.