Slack and Zendesk
Start a workflow in one and act in the other, with every step on the record. Ask your AI for it, or build it yourself.
- Slack steps
- 85
- Zendesk steps
- 24
Ideas for Slack and Zendesk
Each one is a real trigger and action. Ask your AI for any of them, in your own words, and it builds the workflow.
- When
New messageThen
Create ticket - WhenNew ticketThenSend message to channel
- WhenChannel createdThenAdd tags to a ticket
- WhenTicket updatedThenSend direct message
- WhenNew command in channelThenUpdate ticket
- WhenTicket solvedThenCreate channel
What each app adds
Slack
Triggers
- New messageRuns when a new message is posted in a Slack channel.
- Channel createdRuns when a new Slack channel is created.
- New command in channelRuns when a message in a Slack channel starts with a command word.
- New mention in channelRuns when someone is mentioned in a Slack channel.
- Reaction added to messageRuns when an emoji reaction is added to a Slack message.
- Reaction removed from messageRuns when an emoji reaction is removed from a Slack message.
Actions
- Send message to channelSend a message to a public or private Slack channel.
- Send direct messageSend a direct message to a member.
- List channelsList the Slack channels you can access, optionally hiding archived ones.
- Create channelCreate a new public or private Slack channel.
- Archive channelArchive a Slack channel.
- Schedule messageSchedule a message to be posted at a future time.
Zendesk
Triggers
- New ticketRuns for each new Zendesk ticket, with what the customer wrote and who sent it. Tickets already there when the workflow is turned on don't start it. How often it checks follows your workspace plan.
- Ticket updatedBeta. Runs each time a Zendesk ticket changes: a reply, a new status, a new assignee, a tag. Runs once per change. A brand-new ticket doesn't start it; use New ticket for those.
- Ticket solvedBeta. Runs when a Zendesk ticket is solved, such as to send a follow-up or note the outcome somewhere else. Runs once per ticket. Tickets solved before the workflow is turned on don't start it.
Actions
- Create ticketCreate a Zendesk ticket with a subject and description, and optionally set the requester, priority, type, status, tags, assignee and group.
- Get ticketRetrieve every field of a single Zendesk ticket.
- Add tags to a ticketAdd tags to a ticket and keep the ones it already has. Update ticket replaces the whole set instead. A closed ticket can't be tagged.
- Update ticketChange a ticket's subject, status, priority, type, assignee, group or tags. Only the fields you set are changed.
- Delete ticketDelete a ticket. It moves to Zendesk's deleted-tickets list, where an admin can still restore it.
- List ticketsList the account's tickets, newest or oldest first.
How to connect Slack and Zendesk
Connect your AI
Add Lodol to Claude, ChatGPT, Cursor or any MCP tool in one step, or open the editor.
Connect Slack and Zendesk
Sign in to each once in your workspace. Their keys are encrypted and used by name.
Describe it, then turn it on
Say what should happen, and when. Try a run, then turn it on; every run is traced.
Slack and Claude
Slack and Google Sheets
Slack and Gmail
Slack and HubSpot
Slack and Serper
Slack and OpenAI
Slack and Notion
Slack and SalesforceQuestions about Slack and Zendesk
Yes. Connect each app once in your Lodol workspace and any workflow can use both: 79 actions and 6 triggers in Slack, and 21 actions and 3 triggers in Zendesk.
Ask Claude, ChatGPT, Cursor or any AI tool connected to Lodol, in your own words, and it builds the workflow in your workspace. Or add the steps yourself in the visual editor, or start from one of the 1 template that already use both.
Free includes 100 runs a month. Builder starts at $18 a month for 2,500 runs and Pro at $120 for 10,000, and every plan has unlimited seats. A run counts once, however many steps it takes.
Connect Slack and Zendesk.
Ask for it in Slack, Claude or ChatGPT. Lodol does it every time, and tells you if anything breaks.
Free plan, no credit card