Zendesk and Fillout

Zendesk

Triggers

• New ticketRuns for each new Zendesk ticket, with what the customer wrote and who sent it. Tickets already there when the workflow is turned on don't start it. How often it checks follows your workspace plan.
• Ticket updatedBeta. Runs each time a Zendesk ticket changes: a reply, a new status, a new assignee, a tag. Runs once per change. A brand-new ticket doesn't start it; use New ticket for those.
• Ticket solvedBeta. Runs when a Zendesk ticket is solved, such as to send a follow-up or note the outcome somewhere else. Runs once per ticket. Tickets solved before the workflow is turned on don't start it.

Actions

• Create ticketCreate a Zendesk ticket with a subject and description, and optionally set the requester, priority, type, status, tags, assignee and group.
• Get ticketRetrieve every field of a single Zendesk ticket.
• Add tags to a ticketAdd tags to a ticket and keep the ones it already has. Update ticket replaces the whole set instead. A closed ticket can't be tagged.
• Update ticketChange a ticket's subject, status, priority, type, assignee, group or tags. Only the fields you set are changed.
• Delete ticketDelete a ticket. It moves to Zendesk's deleted-tickets list, where an admin can still restore it.
• List ticketsList the account's tickets, newest or oldest first.

Fillout

Triggers

• New submissionRuns when a Fillout form receives a completed response.
• Submission updatedRuns when a response to a Fillout form is edited.

Actions

• List formsList the forms on your Fillout account.
• Get a formFetch one form's structure: its questions, calculations, URL parameters, scheduling and payment fields, so you know which IDs to send when creating a submission.
• List submissionsList the submissions a form has received, newest first.
• Get a submissionFetch one submission and all of its answers.
• Create a submissionRecord a submission against a form without going through the form itself, useful for importing responses collected elsewhere.
• Delete a submissionPermanently delete one submission from a form. This cannot be undone, and the response stops counting toward the form's results.