Zendesk and Typeform

Zendesk

Triggers

• New ticketRuns for each new Zendesk ticket, with what the customer wrote and who sent it. Tickets already there when the workflow is turned on don't start it. How often it checks follows your workspace plan.
• Ticket updatedBeta. Runs each time a Zendesk ticket changes: a reply, a new status, a new assignee, a tag. Runs once per change. A brand-new ticket doesn't start it; use New ticket for those.
• Ticket solvedBeta. Runs when a Zendesk ticket is solved, such as to send a follow-up or note the outcome somewhere else. Runs once per ticket. Tickets solved before the workflow is turned on don't start it.
• New ticket in viewBeta. Runs when a ticket appears in one of your Zendesk views, such as Unassigned tickets or a team's queue. Watches views of up to 1,000 tickets.
• New userBeta. Runs for each new person in Zendesk: a customer who writes in or signs up, or a new agent.
• New organizationBeta. Runs for each new organization (a customer company) in Zendesk.

Actions

• Create ticketCreate a Zendesk ticket with a subject and description, and optionally set the requester, priority, type, status, tags, assignee and group.
• Get ticketRetrieve every field of a single Zendesk ticket.
• Add tags to a ticketAdd tags to a ticket and keep the ones it already has. Update ticket replaces the whole set instead. A closed ticket can't be tagged.
• Remove tags from a ticketBeta. Take tags off a ticket and keep the rest.
• Update ticketChange a ticket's subject, status, priority, type, assignee, group or tags. Only the fields you set are changed.
• Delete ticketDelete a ticket. It moves to Zendesk's deleted-tickets list, where an admin can still restore it.

Typeform

Triggers

• New responseRuns when someone completes and submits a Typeform. Partly filled forms don't count.

Actions

• List formsList the forms in your Typeform account.
• Get formLook up a form's title and field count.
• List form fieldsList the fields (questions) defined on a form.
• List responsesList the responses submitted to a form, newest first, or find the ones that mention a word or phrase.
• Download an uploaded fileSave a file someone uploaded to a form (a CV, a photo, a document) so later steps can read it, attach it or have AI review it. Typeform keeps uploads private to your account, so this is how a workflow opens one.