Zammad

• New ticketRuns when a ticket is created in Zammad, in every group or one, with its first message.
• Ticket updatedRuns when a ticket changes in Zammad: a reply, a note, a new state, owner or priority, or any other edit, with its latest message. A ticket being created doesn't count.

• Create ticketOpen a ticket for a customer, with its first message. The customer is found by email, or made if they're new.
• Update ticketChange a ticket's title, state, priority, owner or group. Blank fields stay as they are.
• Add reply or noteAdd an internal note, a note the customer can see, or an email reply that Zammad sends, to a ticket.
• Get ticketGet a ticket's details and tags, and its replies and notes if you ask.
• Search ticketsFind tickets by words, state, group, priority, owner or customer, newest first.
• Add tagPut a tag on a ticket. A new tag is made as it's used.
• Remove tagTake a tag off a ticket.
• Create customerAdd a customer to Zammad. If someone already has the email address, they're returned instead, unchanged.
• Find usersFind customers and agents by name, email address, phone number or organization.
• Find organizationsFind the organizations customers belong to, by name or email domain.

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