All integrations
Help Scout
Help Desk
Work your Help Scout shared inbox. Find, create and reply to conversations, add internal notes, tag, assign and close them, and look up, create and update customers.
20 actions
Actions
Steps your workflow can run in Help Scout.
List conversationsFind conversations in an inbox by folder, status, tags, assignee, number or last-modified date, or with Help Scout's search syntax.
Get conversationRead one conversation: subject, status, inbox, customer, assignee, tags, custom fields and a link to open it in Help Scout - optionally with every message and note in it.
Create conversationStart a new conversation in an inbox, as a customer email, a reply, or an internal note.
Update conversationMove a conversation to another inbox, change its subject, status, primary customer or assignee.
Tag conversationAdd, remove, replace or clear a conversation's tags.
Delete conversationPermanently delete a conversation.
List conversation messagesList every message and note (thread) in a conversation.
Reply to conversationReply to a conversation as a customer email or save the reply as a draft, with optional CC and BCC.
Add noteAdd an internal note to a conversation, visible only to teammates.
List customersFind customers by email, name, or Help Scout's search syntax.
Get customerRead one customer's profile.
Create customerCreate a new customer, with names, email, phone, job title, location, notes, age, gender and organization.
Update customerUpdate a customer's profile fields, or add another email or phone number.
Delete customerPermanently delete a customer.
List inboxesList the shared inboxes (mailboxes) this connection can see.
List inbox foldersList the folders in an inbox.
List saved repliesList the saved replies available in an inbox.
List usersList your Help Scout teammates, optionally only those with access to a given inbox.
Get current userRead the Help Scout user this connection acts as - the person who created the app.
List tagsList the tags used across your Help Scout conversations.
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