ManageEngine ServiceDesk Plus

• List requestsList requests, newest first, optionally only those whose subject contains some text or that have a given status, priority or group. Returns one page; pass 'next_start_index' as 'Start index' for more.
• Get requestGet one request: its subject, status, people, dates and resolution.
• Create requestRaise a request (ticket). Only the subject is required; ServiceDesk Plus fills in the rest from its defaults.
• Update requestChange fields on a request. Only the fields you fill in change.
• Close requestClose a request. Your portal may insist on a resolution or a closure code before it lets a request close.
• Delete requestDelete a request.
• List notesList the notes on a request, oldest first. Returns one page.
• Get noteGet one note on a request.
• Add noteAdd a note to a request. It is private to technicians unless you show it to the requester.
• Update noteChange a note's text or who can see it. Only the fields you fill in change.
• Delete noteDelete a note from a request.
• List tasksList the tasks on a request, oldest first. Returns one page.
• Get taskGet one task on a request.
• Create taskAdd a task to a request.
• Update taskChange a task. Only the fields you fill in change.
• Delete taskDelete a task from a request.
• List worklogsList the time logged on a request, oldest first. Returns one page.
• Add worklogLog time spent on a request. The time spent is worked out from the start and end.
• Delete worklogDelete a worklog from a request.
• List closure codesList the closure codes a request can be closed with.

No actions match that.