All integrations
Freshservice logo

Freshservice

Help Desk

Run IT service management from a workflow with Freshservice: raise, read, search, update, reply to and delete tickets, add private notes and break work into tasks, and manage the requesters, agents, groups, departments and locations behind them. Connect it with the API key from an agent's own profile (a requester has none) and the account's *.freshservice.com domain.

Get StartedBrowse all integrations
20 actions

Actions

Steps your workflow can run in Freshservice.

Create a ticketRaise a ticket in Freshservice for a requester.
Get a ticketRead one Freshservice ticket by its ID.
List ticketsList tickets from the past 30 days, or older ones with 'Updated since'.
Search ticketsFind tickets with a Freshservice filter query, such as status:2 AND priority:4.
Update a ticketChange a Freshservice ticket's status, priority, assignment or fields.
Delete a ticketDelete a Freshservice ticket. It goes to the deleted view rather than disappearing, and can be restored there.
Reply to a ticketSend a public reply on a ticket. Freshservice emails it to the requester.
Add a note to a ticketAdd a note to a ticket. Notes are private to agents unless you say otherwise, and do not email the requester.
List a ticket's conversationsList every reply and note on a Freshservice ticket.
Add a task to a ticketBreak a Freshservice ticket into a task somebody can own.
List a ticket's tasksList the tasks on a Freshservice ticket.
Create a requesterAdd somebody who can raise tickets. Needs a first name and one of email, work phone or mobile phone.
Get a requesterRead one Freshservice requester by their ID.
List requestersFind requesters by email, phone number or a search query.
Update a requesterChange a Freshservice requester's details.
List agentsList the agents who work on tickets. Needs an API key whose agent may manage agents.
Get an agentRead one Freshservice agent by their ID.
List agent groupsList the agent groups tickets can be assigned to.
List departmentsList the departments requesters and tickets belong to.
List locationsList the sites people and assets belong to.

You May Also Be Interested In

ZendeskHelp DeskIntercomHelp DeskCrispHelp DeskServiceNowHelp DeskJira Service ManagementHelp DeskFrontHelp DeskZoho DeskHelp DeskZoho TeamInboxEmailHelp ScoutHelp DeskLiveAgentHelp Desk

Connect in a few clicks

Authenticate once and every action and trigger for the app is ready to drop into a workflow. No glue code, no maintenance.

Automate across your stack

Chain apps together with triggers, actions, and logic that move data between your tools automatically, so work happens without you.

Secure by default

Credentials are encrypted and scoped per workspace. Connect the tools your team already trusts with confidence.

Automate Freshservice with Lodol.

Connect Freshservice and build your first workflow in minutes. No credit card required.

Get StartedSee Pricing

Free plan available · No credit card required