What can I automate with the Intercom integration?

Manage Intercom contacts, companies, tags, tickets and conversations, and send messages or reply as a teammate. Lodol supports 20 actions for Intercom, which you can combine with any other app in a workflow.

How do I connect Intercom to Lodol?

Authenticate Intercom once from your workspace and every action and trigger it supports becomes available to drop into a workflow. There is no glue code to write or maintain.

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Intercom

Help DeskMessaging

Manage Intercom contacts, companies, tags, tickets and conversations, and send messages or reply as a teammate.

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20 actions

Actions

Steps your workflow can run in Intercom.

Get the connected Intercom teammateReturn the teammate the access token belongs to, with the workspace's name, region and timezone.

Create an Intercom contactCreate a user or lead. A user needs an email or an external id.

Get an Intercom contactFetch one contact by id.

Update an Intercom contactChange a contact. Fields left blank are not changed.

Search Intercom contactsFind contacts by one field, or by a full Intercom query. A contact created in the last few minutes may not be searchable yet.

Delete an Intercom contactPermanently delete a contact.

Tag an Intercom contactApply an existing tag to a contact.

Add a note to an Intercom contactAdd an internal note to a contact's profile.

List Intercom tagsList every tag in the workspace.

Create an Intercom tagCreate a tag, or return the existing one with that name (names are not case-sensitive). Pick a tag to rename it instead.

Create or update an Intercom companyCreate a company, or update the one with the same Company ID. Intercom only shows a company once a contact is attached.

Attach an Intercom contact to a companyLink a contact to a company.

Send an Intercom messageSend an in-app message or an email from a teammate to a contact. Needs an active Intercom subscription or a development workspace.

List Intercom ticket typesList the workspace's ticket types, leaving out archived ones.

Create an Intercom ticketCreate a ticket for one contact. Any other attributes the ticket type requires go in Other attributes.

Start an Intercom conversationStart an in-app conversation as if the contact wrote in. Use the returned conversation_id in later steps. Needs an active Intercom subscription or a development workspace.

Get an Intercom conversationFetch a conversation with up to its 500 most recent parts.

Search Intercom conversationsFind conversations by state, contact, assignee and created date. Filters you fill in are combined; leave all blank to list every conversation.

Reply to an Intercom conversationReply as a teammate, add an internal note, or reply as the contact.

Close, snooze, reopen or assign an Intercom conversationChange a conversation's state or assignee. Needs an active Intercom subscription or a development workspace.