How do I connect Freshdesk to Lodol?

Connect Freshdesk once in your workspace and every action and trigger it supports can be added to a workflow, by you in the editor or by your AI.

All integrationsHelp Desk

Freshdesk

Run customer support from workflows with Freshdesk: raise, update, find, merge and reply to tickets, add notes, manage contacts and companies, and search your knowledge base.

Start Free Browse all integrations

actions: 24
triggers: 3

Triggers

Start a workflow when something happens in Freshdesk.

New Freshdesk ticketRuns when a ticket is created in Freshdesk.
Freshdesk ticket updatedRuns when a ticket changes in Freshdesk: a reply, a note, a new status, a new agent or any other edit. A ticket being created doesn't count.
New Freshdesk contactRuns when a contact is added in Freshdesk.

Actions

Steps a workflow can run in Freshdesk.

Filter Freshdesk actions

Create ticketRaise a ticket for a customer, by their email address or contact.
Get ticketGet one ticket with its description and the requester's name and email.
Update ticketChange a ticket's status, priority, assignment, type, tags or other fields. Only the fields filled in change.
List ticketsList tickets, newest first, for a requester, a company or a view, or those changed since a time.
Find ticketsFind tickets by status, priority, group, agent, type, tag or creation date. New changes take a few minutes to show.
Merge ticketsMerge tickets about the same issue into one. The others are closed, with a note pointing to it.
Delete ticketMove a ticket to Freshdesk's Trash, where it can be restored.
Reply to ticketEmail a reply to the ticket's requester, from your support address.
Add noteAdd a note to a ticket: private for your team by default, or public for the requester to see.
List replies and notesList a ticket's replies and notes, oldest first.
Create contactAdd a customer as a contact. Give an email address, a phone number or an external ID with the name.
Get contactGet one contact's details.
Update contactChange a contact's details. Only the fields filled in change.
Find contactsFind contacts by email address, phone, company or state, or those changed since a time.
Delete contactDelete a contact. Freshdesk keeps it among deleted contacts, where it can be restored.
Create companyAdd a company, so its contacts and their tickets are grouped together.
Get companyGet one company's details.
Update companyChange a company's details. Only the fields filled in change; email domains given replace the old ones.
List companiesList companies, or those changed since a time.
Delete companyDelete a company for good. Its contacts stay, no longer linked to it.
Get my agent profileGet the agent whose API key the connection uses.
List agentsList your support agents. Needs an admin's API key.
List groupsList the groups tickets are routed to. Needs an admin's API key.
Search knowledge baseFind knowledge base articles that mention a word or phrase.