Claude and Intercom

Claude

Actions

• Ask ClaudeAsk Claude to write, summarise or answer something, and get its reply.
• Start an agentHand a task to an agent you've set up in the Claude Console. It works on its own in Anthropic's cloud, so follow this step with 'Wait for a Claude agent's reply' to get its answer.
• Wait for an agent's replyWait until a Claude agent has finished its task, then get its reply. If the agent asks permission to use a tool, this step declines, as nobody is there to approve it.
• Analyze a documentAsk Claude a question about a PDF or text document, such as a contract, report or invoice, and get its answer.
• Analyze an imageAsk Claude a question about a picture, such as a photo, a screenshot or a scanned form, and get its answer.
• Upload a fileStore a document or picture with Claude, so 'Analyze a document' and 'Analyze an image' can read it by its ID as often as you like without sending it again.

Intercom

Triggers

• New conversationRuns for each new Intercom conversation, with the first message, who wrote it and where it came from. Conversations already there when the workflow is turned on don't start it. How often it checks follows your workspace plan.
• Conversation closedRuns each time an Intercom conversation is closed, with its first message, the customer and who closed it. A conversation reopened and closed again runs it again. How often it checks follows your workspace plan.
• New contactRuns for each new Intercom contact, a user or a lead, with their name, email and phone. Contacts already there when the workflow is turned on don't start it. How often it checks follows your workspace plan.

Actions

• Get the connected Intercom teammateReturn the teammate the access token belongs to, with the workspace's name, region and timezone.
• Create a contactCreate a user or lead. A user needs an email or an external id.
• Get a contactFetch one contact by id.
• Update a contactChange a contact. Fields left blank are not changed.
• Search contactsFind contacts by one field, or by a full Intercom query. A contact created in the last few minutes may not be searchable yet.
• Delete a contactPermanently delete a contact.