Jira and Intercom

Jira

Triggers

• New issueRuns when an issue is created in Jira.
• Issue updatedRuns when an existing issue changes in Jira: its fields, status, assignee or a new comment, with the issue as it is now.
• Issue status changedRuns each time an issue moves to another status in Jira, such as from In Progress to Done, with who moved it and when.
• New commentRuns when someone comments on an issue in Jira, with the comment, who wrote it and the issue it is on.

Actions

• List projectsList the Jira projects your connected account can see.
• Create an issueCreate an issue in a Jira project, with a title and, if you like, a description, type, priority, assignee, due date, labels and component. To make a sub-task, choose a sub-task type and the issue it belongs under.
• List the statuses an issue can move toList the statuses a Jira issue can move to from the one it is in now, with the move that takes it to each.
• Move an issue to a new statusMove a Jira issue to another status, such as In Progress or Done. The project's workflow decides which statuses it can move to from the one it is in now.
• Comment on an issuePost a comment on a Jira issue.
• Get an issueLook up a Jira issue: its title, description, status, assignee, priority, labels and due date.

Intercom

Triggers

• New conversationRuns for each new Intercom conversation, with the first message, who wrote it and where it came from. Conversations already there when the workflow is turned on don't start it. How often it checks follows your workspace plan.
• Conversation closedRuns each time an Intercom conversation is closed, with its first message, the customer and who closed it. A conversation reopened and closed again runs it again. How often it checks follows your workspace plan.
• Conversation ratedRuns each time a customer rates an Intercom conversation (the 1 to 5 score Intercom asks for when a conversation ends), with the score, their comment, their name and email, and a link to the conversation. To act only on bad ratings, set Only ratings of this or lower (2 for ratings of 1 or 2) instead of adding a condition step. No webhook is needed. It waits about three minutes after a rating so the comment comes with it. Ratings given before the workflow is turned on don't start it. How often it checks follows your workspace plan.
• New contactRuns for each new Intercom contact, a user or a lead, with their name, email and phone. Contacts already there when the workflow is turned on don't start it. How often it checks follows your workspace plan.
• Conversation taggedRuns when a tag is added to an Intercom conversation, with the customer's name and email and what they wrote. Runs once for each tag on each conversation; tags already there when the workflow is turned on don't start it. How often it checks follows your workspace plan.

Actions

• Get the connected Intercom teammateReturn the teammate the access token belongs to, with the workspace's name, region and timezone.
• Create a contactCreate a user or lead. A user needs an email or an external id.
• Get a contactFetch one contact by id.
• Update a contactChange a contact. Fields left blank are not changed.
• Search contactsFind contacts by one field, or by a full Intercom query. A contact created in the last few minutes may not be searchable yet.
• Delete a contactPermanently delete a contact.