All integrationsMessaging

Respond.io

Manage your Respond.io inbox: create, update, tag and find contacts, send messages, assign and close conversations, and add internal comments.

actions
20

Actions

Steps a workflow can run in Respond.io.

  • Get contactGet a contact by id, email or phone: name, details, custom fields, tags, lifecycle stage, assignee and conversation status.
  • Create contactCreate a contact with an email address or phone number, then read it back so its id is available to later steps.
  • Update contactChange a contact's name, email, phone, language, country, picture or custom fields. Only the fields given change.
  • Create or update contactUpdate the contact matching an id, email or phone, or create one when none matches. Returns the contact's id.
  • List contactsList or search contacts by name, email or phone, optionally only those with any of some tags, at a lifecycle stage or assigned to a user. One page at a time.
  • Delete contactDelete a contact and its conversation history.
  • Add tags to contactAdd up to 10 tags to a contact, creating any that are new.
  • Remove tags from contactTake up to 10 tags off a contact.
  • List contact channelsList the channels a contact is reachable on, with when they last messaged on each.
  • Update contact lifecycle stageMove a contact to a lifecycle stage, or clear its stage.
  • Add comment to contactAdd an internal comment to a contact's conversation. Only your team sees it.
  • Assign conversationAssign a contact's conversation to a user, or unassign it.
  • Open or close conversationOpen a contact's conversation, or close it with an optional closing note and summary.
  • Send messageSend a contact a text, an attachment or an email on a chosen channel, or on the channel they last used.
  • Get messageGet one message in a contact's conversation, with its content, direction, sender and delivery status history.
  • List messagesList the messages in a contact's conversation, newest first.
  • List usersList the workspace's users with their role and team. Invited users who have not accepted yet are not included.
  • List channelsList the messaging channels connected to the workspace.
  • Create tagCreate a workspace tag with a description, colour and emoji.
  • Delete tagDelete a workspace tag by name, taking it off every contact.

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