Send new Intercom conversations to the right team

Every new Intercom conversation is read and sorted as a bug, a billing question, a sales enquiry or something else.

Bugs, billing questions and sales enquiries are each posted in their own Slack channel (you pick the three channels), with who wrote and what they said. Everything else stays in Intercom.

IntercomWhen an Intercom conversation starts. Save it as conversation.When an Intercom conversation starts. Save it as conversation.

Which team should handle this messageRun an AI agent: Sort this customer message. From: conversation.author_name conversation.message and save it as triage.

Which team is it for?If triage.output.category is bug

Yes

Tell the engineering channelSend message to channel. Save it as bug_alert.Bug report from conversation.author_name: conversation.messageSlack

Else if @triage.output.category is "billing"

Tell the finance channelSend message to channel. Save it as billing_alert.Billing question from conversation.author_name: conversation.messageSlack

Else if @triage.output.category is "sales"

Tell the sales channelSend message to channel. Save it as sales_alert.Sales enquiry from conversation.author_name: conversation.messageSlack

Otherwise

No steps