LiveChat

• List chatsList chats with their latest message, filtered by whether they are active and by group. Returns one page; pass 'next_page_id' as 'Page ID' for more.
• Get chatGet one chat with its users and one thread (the latest unless you name one), including the thread's events.
• List threadsList a chat's threads (its separate conversations) with their events, optionally within a time range.
• Get thread transcriptGet a thread as plain text: who said what and when, including files and forms.
• Search chat archiveSearch past conversations by text, time, group, agent, tag or customer email. Each result is one thread of a chat.
• Start chatStart a chat with you in it, optionally with a first message. Customers are not added; use a private note to leave a record only agents see.
• Reopen chatReopen a deactivated chat in a new thread, optionally with a message from you.
• Close chatClose a chat's open thread. Nobody can write to it afterwards until it is reopened.
• Send messageWrite a message in an active chat as the token's agent, to everyone in it or as a private note for agents. The agent must be in the chat.
• Transfer chatHand an active chat to a group or to one agent. Give a group or an agent, not both.
• Tag threadAdd a tag to a thread. The tag must exist and share a group with the chat.
• Remove tag from threadTake a tag off a thread.
• List agent availabilitySee which agents (and bots) are accepting chats, optionally within some groups.
• Set my availabilitySet whether the agent the token belongs to is accepting chats.
• List agentsList the account's agents with their role, groups, job title, chat limit and whether they are suspended.
• Get agentGet one agent with their role, groups, job title and chat limit.
• List groupsList the account's groups (teams that chats are routed to) with their agents and whether they are online.
• Get groupGet one group with its agents' priorities and routing status.
• Create groupCreate a group from some agents, all with the same routing priority. Changes take up to two minutes to apply.
• Update groupRename a group or replace its agents. Only the fields given change; giving agents replaces the whole list.
• Delete groupDelete a group. The agents stay in the account.
• List tagsList the account's tags with the groups each belongs to.
• Create tagCreate a tag agents can put on threads, optionally limited to some groups. Matching an existing name ignores letter case.
• Update tagReplace the groups a tag belongs to.
• Delete tagDelete a tag. The name is case sensitive.
• List canned responsesList canned responses (saved replies) in your groups. Returns one page; pass 'next_page_id' as 'Page ID' for more.
• Create canned responseSave a reply agents can insert while chatting.
• Update canned responseChange a canned response. Only the fields given change.
• Delete canned responseDelete a canned response.

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