tawk.to

• New tawk.to chatRuns when a chat starts on a tawk.to property.
• tawk.to chat endedRuns when a chat ends on a tawk.to property, with its whole transcript.
• New tawk.to ticketRuns when a ticket is created on a tawk.to property.
• tawk.to ticket changedRuns when a ticket on a tawk.to property changes: a reply, a new status or a new assignee.
• New tawk.to knowledge base articleRuns when an article is added to a tawk.to knowledge base.

• List propertiesList the properties (websites and pages with the chat widget) your account belongs to, with their ids.
• Get my profileGet the tawk.to agent whose API key the connection uses.
• List membersList the agents and admins of a property.
• List chatsList a property's chats, newest first, with each chat's messages and transcript.
• Get chatGet one chat with its whole transcript: who said what, and when.
• Get chat statisticsGet a property's chat statistics day by day: chats, missed chats, messages, ratings, response time and duration.
• List ticketsList a property's tickets, newest first, with subject, status, requester and assignee.
• Get ticketGet one ticket with its subject, message, status and requester.
• Get ticket statisticsGet a property's new, reopened or resolved tickets, or ticket responses, day by day.
• List contact attributesList the custom attributes a property's contacts (people or organizations) have.
• List webhooksList the webhooks set up on a property: where each posts and for which events.
• List knowledge base sitesList the property's knowledge base sites, one per language.
• Find articlesList the knowledge base's articles, or find those matching words, with their status and feedback.
• Get articleGet a knowledge base article with its title, text, status and feedback.
• Create articleWrite a knowledge base article, as a draft unless you publish it.
• Update articleChange a knowledge base article's title, text, subtitle, status, visibility or category; the rest stays as it is.
• Delete articleDelete a knowledge base article. tawk.to keeps it recoverable unless you delete it for good.
• List article categoriesList the knowledge base's categories with how many articles each holds.
• Create article categoryAdd a knowledge base category to file articles under.
• Delete article categoryDelete a knowledge base category. tawk.to keeps it recoverable unless you delete it for good.

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