Gmail and Intercom

Gmail

Triggers

• New emailRuns when a new email arrives in your Gmail inbox
• New email matching searchRuns for each new email that matches a Gmail search, such as from:billing@acme.com has:attachment, or label:Receipts for email a Gmail filter files away. Emails already there when the workflow is turned on don't start it.
• New labeled emailRuns when an email is given a label, by you or by a Gmail filter. Use the label STARRED to run when you star an email. Emails labeled before the workflow is turned on don't start it.

Actions

• List emailsList the emails that match a Gmail search, with each one's sender, subject and text.
• Get email detailsGet who an email is from and to, its subject and its date.
• Reply to emailSend a reply to an email, in the same conversation.
• Create draftSave an email as a draft in Gmail without sending it. Set 'Reply to email' to draft a reply in that email's conversation.
• Send emailSend an email.
• Add label to emailAdd a label to an email.

Intercom

Triggers

• New conversationRuns for each new Intercom conversation, with the first message, who wrote it and where it came from. Conversations already there when the workflow is turned on don't start it. How often it checks follows your workspace plan.
• Conversation closedRuns each time an Intercom conversation is closed, with its first message, the customer and who closed it. A conversation reopened and closed again runs it again. How often it checks follows your workspace plan.
• Conversation ratedRuns each time a customer rates an Intercom conversation (the 1 to 5 score Intercom asks for when a conversation ends), with the score, their comment, their name and email, and a link to the conversation. To act only on bad ratings, set Only ratings of this or lower (2 for ratings of 1 or 2) instead of adding a condition step. No webhook is needed. It waits about three minutes after a rating so the comment comes with it. Ratings given before the workflow is turned on don't start it. How often it checks follows your workspace plan.
• New contactRuns for each new Intercom contact, a user or a lead, with their name, email and phone. Contacts already there when the workflow is turned on don't start it. How often it checks follows your workspace plan.
• Conversation taggedRuns when a tag is added to an Intercom conversation, with the customer's name and email and what they wrote. Runs once for each tag on each conversation; tags already there when the workflow is turned on don't start it. How often it checks follows your workspace plan.

Actions

• Get the connected Intercom teammateReturn the teammate the access token belongs to, with the workspace's name, region and timezone.
• Create a contactCreate a user or lead. A user needs an email or an external id.
• Get a contactFetch one contact by id.
• Update a contactChange a contact. Fields left blank are not changed.
• Search contactsFind contacts by one field, or by a full Intercom query. A contact created in the last few minutes may not be searchable yet.
• Delete a contactPermanently delete a contact.