All integrationsHelp Desk
GLPI
Run your GLPI IT help desk from workflows: open tickets from forms, emails and alerts, add follow-ups and solutions, assign, prioritise and change status, find tickets and users, and look up computers and who they're assigned to.
- actions
- 9
- triggers
- 3
Triggers
Start a workflow when something happens in GLPI.
- New ticketRuns when a ticket is opened in GLPI, in every group and category or the ones you choose, with its description.
- Ticket updatedRuns when a ticket changes in GLPI: a follow-up, a new status, technician or priority, or any other edit, with its latest follow-up. A ticket being opened doesn't count.
- Ticket solvedRuns when a ticket is solved in GLPI, in every group and category or the ones you choose, with its solution.
Actions
Steps a workflow can run in GLPI.
- Create ticketOpen a ticket for someone, by their email address or login, with its category, urgency and location, and assign it to a technician or group.
- Update ticketChange a ticket's title, status, urgency, priority, type, category or location, or assign it to another technician or group. Blank fields stay as they are.
- Add follow-upAdd a follow-up to a ticket: one the requester can see, or a private one only technicians see.
- Add solutionAdd a solution to a ticket, which marks it solved.
- Get ticketGet a ticket's details, and its follow-ups and solution if you ask.
- Search ticketsFind tickets by words, status, type, category, group, technician, requester or when they were opened, newest first.
- Find usersFind GLPI users by name, login or email address, with their location and groups.
- Find assetsFind computers or other assets by name, serial or inventory number, or the person they're assigned to.
- Get assetGet a computer's or other asset's details, with who it's assigned to.
No actions match that.
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