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Front
Help DeskEmail
Work with your Front shared inboxes: find conversations, reply to them, comment internally, tag, assign and snooze.
20 actions
Actions
Steps your workflow can run in Front.
List conversationsList the conversations in your Front company, optionally narrowed to particular statuses.
Search conversationsSearch conversations using Front's own search syntax, such as 'refund is:open' or 'tag:tag_155 after:1748000000'.
Get a conversationGet one conversation in full: its status, assignee, tags, recipient and reminders.
List messages on a conversationList the messages on a conversation. Each one carries both the HTML body and a plain-text version, plus a short preview.
List comments on a conversationList the internal comments on a conversation. Comments are only ever seen by teammates, never by the customer.
Create a discussion or taskStart an internal discussion or a task in Front. Both hold comments only: nothing here is ever sent to a customer.
Update a conversationChange a conversation's status, assignee, inbox or tags. Only the fields you fill in are changed, but note that tags replace rather than add.
Assign a conversationAssign a conversation to a teammate, or clear its assignee so it goes back to unassigned.
Snooze a conversationSnooze a conversation until a chosen time, or wake it up again. In a shared inbox the reminder is shared by everyone in it.
Add tags to a conversationAdd tags to a conversation, keeping the tags it already has.
Remove tags from a conversationTake tags off a conversation. Any tag you do not name is left where it is.
Add followers to a conversationAdd teammates as followers of a conversation, so they are notified about it.
Send a messageSend a new message from one of your Front channels, which starts a new conversation. Front queues the send and answers with a message reference rather than the conversation, so use 'Search conversations' afterwards if you need it.
Reply to a conversationReply to a conversation. The recipients and channel default to the conversation's own, so a body is usually all you need. Discussions and tasks cannot be replied to: comment instead.
Add an internal commentAdd an internal comment to a conversation. Only teammates see it: it is never sent to the customer.
List inboxesList the inboxes the connection can see, with the id each one is addressed by.
List channelsList the channels messages can be sent from, and which of them are currently able to send.
List teammatesList everyone in the Front company, with the id each one is addressed by.
List tagsList every tag the connection can see: company tags, team tags and teammate tags alike.
List contactsList the company's contacts, optionally only those changed in a given window.
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