All Slack integrationsIntegration

Slack and Freshservice

Start a workflow in one and act in the other, with every step on the record. Ask your AI for it, or build it yourself.

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Slack steps
88
Freshservice steps
20
template
1

Ideas for Slack and Freshservice

Each one is a real trigger and action. Ask your AI for any of them, in your own words, and it builds the workflow.

  • WhenNew messageThenCreate a ticket
  • WhenChannel createdThenUpdate a ticket
  • WhenNew command in channelThenReply to a ticket
  • WhenNew mention in channelThenAdd a note to a ticket
  • WhenReaction added to messageThenAdd a task to a ticket
  • WhenReaction removed from messageThenCreate a requester

Templates that use Slack and Freshservice

IT setup ticket and Slack welcome for new Gusto hires

When someone new is added in Gusto, opens a Freshservice IT setup ticket and welcomes them in Slack.

What each app adds

Slack

Triggers

  • New messageRuns when a new message is posted in a Slack channel.
  • Channel createdRuns when a new Slack channel is created.
  • New command in channelRuns when a message in a Slack channel starts with a command word.
  • New mention in channelRuns when someone is mentioned in a Slack channel.
  • Reaction added to messageRuns when an emoji reaction is added to a Slack message.
  • Reaction removed from messageRuns when an emoji reaction is removed from a Slack message.

Actions

  • Send message to channelSend a message to a public or private Slack channel.
  • Send direct messageSend a direct message to a member.
  • List channelsList the Slack channels you can access, optionally hiding archived ones.
  • Create channelCreate a new public or private Slack channel.
  • Archive channelArchive a Slack channel.
  • Schedule messageSchedule a message to be posted at a future time.
See all 88 on the Slack page

Freshservice

Actions

  • Create a ticketRaise a ticket in Freshservice for a requester.
  • Get a ticketRead one Freshservice ticket by its ID.
  • List ticketsList tickets from the past 30 days, or older ones with 'Updated since'.
  • Search ticketsFind tickets with a Freshservice filter query, such as status:2 AND priority:4.
  • Update a ticketChange a Freshservice ticket's status, priority, assignment or fields.
  • Delete a ticketDelete a Freshservice ticket. It goes to the deleted view rather than disappearing, and can be restored there.
See all 20 on the Freshservice page

How to connect Slack and Freshservice

  1. Connect your AI

    Add Lodol to Claude, ChatGPT, Cursor or any MCP tool in one step, or open the editor.

  2. Connect Slack and Freshservice

    Sign in to each once in your workspace. Their keys are encrypted and used by name.

  3. Describe it, then turn it on

    Say what should happen, and when. Try a run, then turn it on; every run is traced.

More with Freshservice

Questions about Slack and Freshservice

Yes. Connect each app once in your Lodol workspace and any workflow can use both: 79 actions and 9 triggers in Slack, and 20 actions in Freshservice.

Ask Claude, ChatGPT, Cursor or any AI tool connected to Lodol, in your own words, and it builds the workflow in your workspace. Or add the steps yourself in the visual editor, or start from one of the 1 template that already use both.

Free includes 100 runs a month. Builder starts at $18 a month for 2,500 runs and Pro at $120 for 10,000, and every plan has unlimited seats. A run counts once, however many steps it takes.

Connect Slack and Freshservice.

Ask for it in Slack, Claude or ChatGPT. Lodol does it every time, and tells you if anything breaks.

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