Intercom and Linear

Intercom

Triggers

• New conversationRuns for each new Intercom conversation, with the first message, who wrote it and where it came from. Conversations already there when the workflow is turned on don't start it. How often it checks follows your workspace plan.
• Conversation closedRuns each time an Intercom conversation is closed, with its first message, the customer and who closed it. A conversation reopened and closed again runs it again. How often it checks follows your workspace plan.
• Conversation ratedRuns each time a customer rates an Intercom conversation (the 1 to 5 score Intercom asks for when a conversation ends), with the score, their comment, their name and email, and a link to the conversation. To act only on bad ratings, set Only ratings of this or lower (2 for ratings of 1 or 2) instead of adding a condition step. No webhook is needed. It waits about three minutes after a rating so the comment comes with it. Ratings given before the workflow is turned on don't start it. How often it checks follows your workspace plan.
• New contactRuns for each new Intercom contact, a user or a lead, with their name, email and phone. Contacts already there when the workflow is turned on don't start it. How often it checks follows your workspace plan.
• Conversation taggedRuns when a tag is added to an Intercom conversation, with the customer's name and email and what they wrote. Runs once for each tag on each conversation; tags already there when the workflow is turned on don't start it. How often it checks follows your workspace plan.

Actions

• Get the connected Intercom teammateReturn the teammate the access token belongs to, with the workspace's name, region and timezone.
• Create a contactCreate a user or lead. A user needs an email or an external id.
• Get a contactFetch one contact by id.
• Update a contactChange a contact. Fields left blank are not changed.
• Search contactsFind contacts by one field, or by a full Intercom query. A contact created in the last few minutes may not be searchable yet.
• Delete a contactPermanently delete a contact.

Linear

Triggers

• New issueRuns when a new issue is created in a Linear team.
• Issue changedRuns when an issue in a Linear team changes, such as its status, assignee or priority, and when one is created. Changes made before the workflow is turned on don't start it.
• New commentRuns for each new comment on an issue in a Linear team, with who wrote it and the issue it's on. Comments already there when the workflow is turned on don't start it. How often it checks follows your workspace plan.

Actions

• List teamsFetch available Linear teams for the connected workspace.
• Create an issueCreate a new Linear issue with optional project, description, priority, and assignee.
• Update issue stateMove a Linear issue to a different workflow state, such as Todo or Done, using the new state's ID.
• Add a comment to an issuePost a comment on a Linear issue thread.
• List issues for a teamList Linear issues, newest first, for one team or every team. Can narrow to one status (such as In Review), to issues that have sat in their status for some days, and to issues that have someone assigned. Each issue comes with its assignee's email and how long it has been in its status.
• Get issue detailsRetrieve detailed information for a Linear issue.