Complaints into Zendesk with an acknowledgement
AI sets a priority on each complaint form response, opens a Zendesk ticket and emails the customer to confirm.
Apps it connects
Authenticate each one once and the workflow is ready to run.
What it does
Each integration step this workflow runs, in order, what it is for, and the conditions and loops that decide when it runs.
- 1FilloutNew submission triggerStarts the workflow when someone submits the complaint form.
- 2ZendeskCreate ticketOpens the ticket with the AI's title and priority.
- 3GmailSendEmails the customer to say we received it.
How it works
What happens on each run, in plain English.
Every complaint deserves to reach the right person at the right speed. When someone submits your complaint form, AI reads it and writes a short ticket title and a priority: urgent for safety problems, legal threats or money lost, high when the customer cannot use the product, otherwise normal or low.
A Zendesk ticket is opened with that priority and the customer gets an email saying we received it. The form needs the questions Full name, Email and What went wrong?.
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