Hostaway

• New reservationRuns when a reservation is booked in Hostaway, from any channel, with the guest, listing, dates and price. Guest inquiries don't start it, and neither do reservations made before the workflow was turned on.
• Reservation updatedRuns each time a reservation changes in Hostaway, such as its dates, guests, price, door code or status, with the reservation as it is now.
• Reservation cancelledRuns when a reservation is cancelled in Hostaway, by the guest or the host, with who cancelled it and when.
• Reservation status changedRuns when a reservation moves to another status in Hostaway, or only when it moves to the status you choose, such as an inquiry becoming a booking, with the status it left.
• Guest arrivingRuns once for each booked stay as its arrival comes up, on the day or the days before you choose, such as to send check-in details. Days count in the listing's time zone. Stays already that close when the workflow is turned on don't start it.
• Guest leavingRuns once for each booked stay as its departure comes up, on the day or the days before you choose, such as to plan the cleaning or ask for a review. Days count in the listing's time zone. Stays already that close when the workflow is turned on don't start it.
• New guest messageRuns when a guest sends a message, by email, a booking channel, text or WhatsApp, with what they wrote and their stay.
• New reviewRuns when a guest's review comes in from Airbnb, Booking.com, Vrbo or another channel, with its rating out of 10 and what it says.
• New taskRuns when a task is added in Hostaway, by a person or an automation, such as a cleaning after a check-out.
• Task status changedRuns when a task reaches the status you choose, such as Completed, including a task added with that status.
• New expense or extraRuns when an expense (money spent) or an extra (money earned) is recorded for owner statements.

• Find reservationsFind reservations by listing, channel, guest or dates, last changed first. Leave every field blank to list the latest.
• Get reservationGet a reservation's guest, listing, dates, price and status.
• Create reservationBook a listing for a guest, such as a direct booking from your own website. Hostaway blocks the dates on every channel the listing is on.
• Update reservationChange a reservation's dates, guest details, price or notes. Fields left blank keep what they have.
• Cancel reservationCancel a reservation. Hostaway opens its dates again on every channel; the guest's refund follows the channel's own rules.
• Delete reservationDelete a reservation from Hostaway for good, such as a test booking. To call off a real stay, cancel it instead.
• Get reservation changesGet a reservation's history of changes, newest first: each field that changed, from what to what, when and by whom.
• Find guestsLook up guests by email or name, with their contact details and reservations. Give at least one.
• Find listingsFind listings by name or place, or those free on certain dates. Leave every field blank to list them all.
• Get listingGet a listing's address, capacity, prices, check-in times and links.
• Get calendarGet a listing's calendar between two days: whether each day can be booked, its price and its stay limits.
• Update calendarOpen or block a listing's days, and set their nightly price and stay limits. Hostaway sends the change to every channel the listing is on.
• Find conversationsFind guest conversations, for one reservation or the whole account.
• List messagesList the messages in a guest conversation.
• Send messageSend a guest a message in their conversation, by email, through the booking channel, by text or on WhatsApp. Hostaway allows 30 a minute.
• Find tasksFind tasks by reservation, status, words in them, or when they start or are due. Leave every field blank to list the latest.
• Get taskGet a task's details, with who it is given to and when it is due.
• Create taskAdd a task, such as a cleaning or a repair, for a listing or a reservation, given to one of your team.
• Update taskChange a task, such as marking it completed or giving it to someone else. Fields left blank keep what they have.
• Delete taskDelete a task for good.
• List expenses and extrasList the newest expenses (money spent) and extras (money earned) recorded for owner statements.
• Create expense or extraRecord money spent on a listing (an expense), such as a repair, or earned from it (an extra), such as a late check-out fee. It shows in owner statements.
• Delete expense or extraDelete an expense or extra for good.
• Find reviewsFind reviews by listing, kind, status, channel, rating or date, newest first. Ratings are out of 10.
• Respond to reviewPublish your public reply to a guest's review on Airbnb, Booking.com or Vrbo, once it is published there. Each review can be answered once.

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