Weekday list of Help Scout conversations waiting over a day

Customers who wait a day for an answer notice. Every weekday morning this finds the Help Scout conversations where the customer wrote last and has waited more than 24 hours, and sends your support lead one Slack message listing them, longest wait first, each with a link.

On a day when nobody is waiting, nothing is sent.

Run every weekday at 09:00.Run every weekday at 09:00.

Conversations waiting over 24 hoursList conversations. Save it as waiting_conversations.Help Scout

Any conversations waiting?If waiting_conversations.count is greater than 0

Yes

Message the support leadSend direct message. Save it as lead_messaged.*Help Scout conversations waiting more than 24 hours for our reply: waiting_conversations.count* waiting_conversations.list_textSlack

No

No steps