Zendesk tickets waiting 2+ days
Every weekday morning, posts the unsolved Zendesk tickets older than 2 days in Slack, longest-waiting first, with links.
What it does
Each integration step this workflow runs, in order, what it is for, and the conditions and loops that decide when it runs.
- 1ZendeskSearchFinds the tickets that are not solved and are more than 2 days old, oldest first.
If
waiting_tickets.countis more than 0- 2SlackSend messagePosts the list in your support channel.
- 2
How it works
What happens on each run, in plain English.
Tickets that quietly age are the ones that turn into complaints. Every weekday at 9:00 this posts in Slack the Zendesk tickets that are not solved and were opened more than 2 days ago, longest-waiting first.
Each line gives the subject, priority, who asked, how many days it has waited and a link to open it. On a day when nothing is waiting, nothing is posted.
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