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Turn website contact form messages into support tickets
Opens a Zendesk ticket for each contact form message and emails the sender an acknowledgement.
On webhook2 apps2 steps
What it does
Each integration step this workflow runs, in order, what it is for, and the conditions and loops that decide when it runs.
- 1ZendeskCreate ticketOpens a ticket from the sender's message.
- 2GmailSendAcknowledges the sender with the ticket number.
How it works
What happens on each run, in plain English.
Messages from a contact form tend to sit in a shared inbox. This opens a Zendesk ticket for each one, from the sender, so it is assigned and tracked like any other request.
The sender gets an email straight away with their ticket number, so they know it arrived.
webhookzendeskgmailcontact formtickets
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