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Nudge agents about old open tickets
Every weekday morning, messages each Zendesk agent in Slack with their own open tickets that are over 3 days old.
Every weekday at 09:002 apps2 steps
What it does
Each integration step this workflow runs, in order, what it is for, and the conditions and loops that decide when it runs.
- 1ZendeskSearchFinds open tickets older than 3 days that have an assignee.
For each
agent- 2SlackSend message to user by emailMessages each agent their own list.
- 2
How it works
What happens on each run, in plain English.
Tickets go stale quietly. Every weekday at 9:00 this finds the open Zendesk tickets that are more than 3 days old and sends each agent one Slack message listing only their own, with how long each has waited and a link.
Agents with nothing old get no message, and tickets nobody is assigned to are left out.
zendeskslacktickets
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