Alert the account manager when a VIP customer opens a ticket
Tells a VIP customer's account manager in Slack when they open a Zendesk ticket.
Apps it connects
Authenticate each one once and the workflow is ready to run.
What it does
Each integration step this workflow runs, in order, what it is for, and the conditions and loops that decide when it runs.
- 1ZendeskNew ticket triggerStarts on each new ticket.
- 2Google SheetsRead rowsLooks the sender up in your VIP sheet.
If
vip.countis more than 0- 3SlackSend message to user by emailMessages the account manager directly.
- 3
How it works
What happens on each run, in plain English.
Your most important customers should never wait in the general queue. When a new Zendesk ticket arrives, this looks up the sender in your VIP sheet.
If they are listed, their account manager gets a Slack message with the subject and a link to the ticket. Everyone else is ignored. The sheet needs the columns Customer email and Account manager email.
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