Weekday list of Help Scout conversations waiting over a day
Every weekday morning, sends your support lead a Slack message listing Help Scout conversations waiting over 24 hours for a reply.
Apps it connects
Authenticate each one once and the workflow is ready to run.
What it does
Each integration step this workflow runs, in order, what it is for, and the conditions and loops that decide when it runs.
- 1Help ScoutList conversationsFinds conversations waiting over 24 hours.
If
waiting_conversations.countis more than 0- 2SlackSend direct messageSends the list to your support lead.
- 2
How it works
What happens on each run, in plain English.
Customers who wait a day for an answer notice. Every weekday morning this finds the Help Scout conversations where the customer wrote last and has waited more than 24 hours, and sends your support lead one Slack message listing them, longest wait first, each with a link.
On a day when nobody is waiting, nothing is sent.
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