Triage customer feedback from Google Forms
Rates each feedback response positive, neutral or negative, files negative ones in Jira and Slack, and logs them all.
Apps it connects
Authenticate each one once and the workflow is ready to run.
What it does
Each integration step this workflow runs, in order, what it is for, and the conditions and loops that decide when it runs.
- 1Google FormsNew response triggerStarts on each new form response.
If
sentiment.output.sentimentis “negative”- 2JiraCreate issueFiles negative feedback as a Jira ticket.
- 3SlackSend messageAlerts the team to negative feedback.
- 2
- 4Google SheetsAppend rowLogs the response with its sentiment.
How it works
What happens on each run, in plain English.
Each response to your feedback form is read by an AI that decides whether the customer is positive, neutral or negative and writes a one-line summary.
Negative feedback becomes a Jira ticket in the project you choose and a Slack alert with the ticket number. Every response, whatever its sentiment, is added to your feedback sheet.
You need Google Forms, Jira, Slack, Google Sheets and an AI provider connected. The form needs a question called Feedback, and the sheet the columns Date, Customer, Feedback and Sentiment.
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