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Alert the team when a customer emails to cancel
Posts to Slack when an incoming email asks to cancel a subscription, account or contract.
On new email in Gmail2 apps2 steps
What it does
Each integration step this workflow runs, in order, what it is for, and the conditions and loops that decide when it runs.
- 1GmailNew email triggerStarts on each new email.
If
wants_to_cancel.is_match- 2SlackSend messageAlerts the account team.
- 2
How it works
What happens on each run, in plain English.
The first sign of churn is often a short email. This watches your inbox for messages that ask to cancel or say a customer is not renewing, and posts who it is from and what it says to Slack so the account team can respond the same day.
gmailslackretention
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