Send new Intercom conversations to the right team
Sorts each new Intercom conversation as a bug, billing or sales and posts it to that team's Slack channel.
What it does
Each integration step this workflow runs, in order, what it is for, and the conditions and loops that decide when it runs.
- 1IntercomNew conversation triggerStarts on each new conversation.
If
triage.output.categoryis “bug”- 2SlackSend messagePosts it in the channel for that team.
Otherwise, if
triage.output.categoryis “billing”- 3SlackSend message
Otherwise, if
triage.output.categoryis “sales”- 4SlackSend message
- 2
How it works
What happens on each run, in plain English.
Every new Intercom conversation is read and sorted as a bug, a billing question, a sales enquiry or something else.
Bugs, billing questions and sales enquiries are each posted in their own Slack channel (you pick the three channels), with who wrote and what they said. Everything else stays in Intercom.
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