Follow up on survey scores
Thanks customers who score you 9 or 10 and flags those who score 6 or below to your team in Slack.
Apps it connects
Authenticate each one once and the workflow is ready to run.
What it does
Each integration step this workflow runs, in order, what it is for, and the conditions and loops that decide when it runs.
- 1Google SheetsNew row triggerStarts when a new response is added.
If
response.fields.Scoreis at least 9- 2GmailSendThanks the happy customer.
Otherwise, if
response.fields.Scoreis at most 6- 3SlackSend messageFlags the unhappy customer to the team.
- 2
How it works
What happens on each run, in plain English.
A score is only useful if someone acts on it. When a new survey response lands in your sheet (columns Name, Email, Score, Comment), customers who score 9 or 10 get a thank-you email asking for a public review.
Customers who score 6 or below are flagged to your team in Slack with their comment, so someone can reach out while it still matters. Scores of 7 and 8 are left alone.
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