Chase failed subscription payments
Emails a customer once when their subscription payment fails, and alerts finance in Slack if it fails a third time.
What it does
Each integration step this workflow runs, in order, what it is for, and the conditions and loops that decide when it runs.
- 1StripeInvoice payment failed triggerStarts each time Stripe fails to collect an invoice.
If
failed_invoice.attempt_countis 1- 2GmailSendEmails the customer after the first failed attempt.
- 2
If
failed_invoice.attempt_countis at least 3- 3SlackSend messageAlerts finance after the third.
- 3
How it works
What happens on each run, in plain English.
A declined card is usually an honest mistake. The first time Stripe fails to collect a subscription invoice, the customer gets one friendly email with a link to update their card. Retries stay quiet, so nobody is nagged.
If the third attempt fails, the finance channel in Slack is told, so someone can reach out personally before the subscription lapses.
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