All Slack integrationsIntegration

Slack and Freshdesk

Start a workflow in one and act in the other, with every step on the record. Ask your AI for it, or build it yourself.

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Slack steps
85
Freshdesk steps
27
template
1

Ideas for Slack and Freshdesk

Each one is a real trigger and action. Ask your AI for any of them, in your own words, and it builds the workflow.

  • WhenNew messageThenCreate ticket
  • WhenNew ticketThenSend message to channel
  • WhenChannel createdThenUpdate ticket
  • WhenTicket updatedThenSend direct message
  • WhenNew command in channelThenReply to ticket
  • WhenNew contactThenCreate channel

Templates that use Slack and Freshdesk

Sort new Freshdesk tickets and route refund requests

Reads each new Freshdesk ticket; refunds get High priority, a tag and a Slack message to finance, billing questions get a tag.

What each app adds

Slack

Triggers

  • New messageRuns when a new message is posted in a Slack channel.
  • Channel createdRuns when a new Slack channel is created.
  • New command in channelRuns when a message in a Slack channel starts with a command word.
  • New mention in channelRuns when someone is mentioned in a Slack channel.
  • Reaction added to messageRuns when an emoji reaction is added to a Slack message.
  • Reaction removed from messageRuns when an emoji reaction is removed from a Slack message.

Actions

  • Send message to channelSend a message to a public or private Slack channel.
  • Send direct messageSend a direct message to a member.
  • List channelsList the Slack channels you can access, optionally hiding archived ones.
  • Create channelCreate a new public or private Slack channel.
  • Archive channelArchive a Slack channel.
  • Schedule messageSchedule a message to be posted at a future time.
See all 85 on the Slack page

Freshdesk

Triggers

  • New ticketRuns when a ticket is created in Freshdesk.
  • Ticket updatedRuns when a ticket changes in Freshdesk: a reply, a note, a new status, a new agent or any other edit. A ticket being created doesn't count.
  • New contactRuns when a contact is added in Freshdesk.

Actions

  • Create ticketRaise a ticket for a customer, by their email address or contact.
  • Get ticketGet one ticket with its description and the requester's name and email.
  • Update ticketChange a ticket's status, priority, assignment, type, tags or other fields. Only the fields filled in change.
  • List ticketsList tickets, newest first, for a requester, a company or a view, or those changed since a time.
  • Find ticketsFind tickets by status, priority, group, agent, type, tag or creation date. New changes take a few minutes to show.
  • Merge ticketsMerge tickets about the same issue into one. The others are closed, with a note pointing to it.
See all 27 on the Freshdesk page

How to connect Slack and Freshdesk

  1. Connect your AI

    Add Lodol to Claude, ChatGPT, Cursor or any MCP tool in one step, or open the editor.

  2. Connect Slack and Freshdesk

    Sign in to each once in your workspace. Their keys are encrypted and used by name.

  3. Describe it, then turn it on

    Say what should happen, and when. Try a run, then turn it on; every run is traced.

More with Freshdesk

Questions about Slack and Freshdesk

Yes. Connect each app once in your Lodol workspace and any workflow can use both: 79 actions and 6 triggers in Slack, and 24 actions and 3 triggers in Freshdesk.

Ask Claude, ChatGPT, Cursor or any AI tool connected to Lodol, in your own words, and it builds the workflow in your workspace. Or add the steps yourself in the visual editor, or start from one of the 1 template that already use both.

Free includes 100 runs a month. Builder starts at $18 a month for 2,500 runs and Pro at $120 for 10,000, and every plan has unlimited seats. A run counts once, however many steps it takes.

Connect Slack and Freshdesk.

Ask for it in Slack, Claude or ChatGPT. Lodol does it every time, and tells you if anything breaks.

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