Gorgias

• Get accountGet the Gorgias account the connection signs in to: its domain, status and when it was created.
• List ticketsList tickets, newest first, optionally those of one view or customer. Returns one page; pass 'next_cursor' as 'cursor' for more.
• Get ticketGet one ticket with its customer, assignee, tags, status and timestamps.
• Create ticketOpen a ticket for a customer with their first message. Nobody is emailed, and a customer with that address is created if there is none.
• Update ticketChange a ticket's subject, status, priority, assignee or snooze time. Fields left empty are kept as they are.
• Delete ticketDelete a ticket and its messages for good.
• List ticket messagesList the messages and internal notes on a ticket, oldest first. Returns one page.
• Add internal noteAdd a note to a ticket that only your team sees. The customer is never emailed.
• Add customer messageRecord a message from the ticket's customer, as if they had written back. Nothing is sent to anyone.
• List ticket tagsList the tags on a ticket.
• Add ticket tagsPut tags on a ticket by name. A name that does not exist yet is created. Returns the ticket's tags afterwards.
• Remove ticket tagsTake tags off a ticket by name. The tags themselves are kept. Returns the ticket's tags afterwards.
• List tagsList the account's tags with how many tickets use each, optionally those whose name contains some text.
• Create tagCreate a tag with an optional description and colour.
• Update tagRename a tag or change its description or colour. Fields left empty are kept.
• Delete tagDelete a tag. It comes off every ticket that had it.
• List customersList customers, optionally those matching an email address, name or external id. Returns one page.
• Get customerGet one customer with their email and other channels.
• Create customerAdd a customer, identified by their email address.
• Update customerChange a customer's name, email, external id, language or time zone. Fields left empty are kept.
• Delete customerDelete a customer, together with their tickets.
• List usersList the people who work in Gorgias, optionally those whose name or email matches some text or who have certain roles.
• Get userGet one user. Leave the user empty to get the one the connection acts as.
• List teamsList the teams that tickets can be assigned to.
• List viewsList the saved lists (views) in Gorgias, such as Open or Unassigned tickets. Use one's id in 'List tickets'.
• List eventsRead the activity log: what happened to tickets, customers and tags, filtered by kind of record, event type or time. Returns one page.

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