Add Shopify order details to Gorgias refund tickets
When a new Gorgias ticket mentions a refund, adds the customer's latest Shopify order to it as an internal note.
What it does
Each integration step this workflow runs, in order, what it is for, and the conditions and loops that decide when it runs.
- 1GorgiasNew ticket triggerStarts for each new ticket that mentions a refund.
- 2ShopifyList ordersFinds the customer's most recent order by email address.
- 3GorgiasAdd internal noteAdds the order details for the agent.
How it works
What happens on each run, in plain English.
A refund request is quicker to answer when the order is already in front of the agent. When a new Gorgias ticket mentions a refund, this looks up the customer's most recent Shopify order.
It adds an internal note with the order number, the total and whether it has shipped. If there is no order under that email address, the note says so.
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