Nextiva

• New workitemRuns for each new workitem in Nextiva. Ones already there when the workflow is turned on don't start it. It can watch up to 4,000. How often it checks follows your workspace plan.
• New or updated workitemRuns for each workitem added or changed in Nextiva. Ones already there when the workflow is turned on start it only when they change. It can watch up to 4,000. How often it checks follows your workspace plan.

• Change workitem priorityChange the priority of a workitem.
• Fetch conversation by IDFetch a conversation by ID, including its associated workitems.
• Fetch conversation history by participant IDFetch conversation history by participant ID.
• Fetch conversationsFetch all conversations.
• Fetch conversation work items by statusFetch workitems within a conversation by their status.
• Fetch recent conversation workitem engagementsFetch recent conversation workitem engagements.
• Fetch ticket conversationsFetch conversations associated with a ticket.
• Fetch transcriptions and recordingsFetch transcriptions and recordings for a specific workitem within a conversation.
• Fetch unread countsFetch unread conversation counts.
• Fetch workitem by IDFetch a specific workitem by ID.
• Fetch workitemsFetch all workitems.
• Hang up workitem callEnds a call.
• Hold workitem callPuts a call on hold.
• Mute workitem callMutes a call.
• Send dtmf tonesSends DTMF tones during a call.
• Send email responseSends an email response for a workitem.
• Send sms messageSend an outbound SMS message.
• Transfer workitem to agentTransfers a workitem to another agent.
• Transfer workitem to inboxTransfers a workitem to an inbox/queue.
• Unmute callUnmute an active contact center call.

No actions match that.