All integrations
WhatsApp
Messaging
Send WhatsApp messages from your business number (text, templates, media, buttons and lists), manage message templates and your business profile.
19 actions
Actions
Steps your workflow can run in WhatsApp.
Send a text messageSend a plain text WhatsApp message. WhatsApp only delivers this to someone who messaged your number in the last 24 hours; outside that window, send a template message instead.
Send a template messageSend a pre-approved message template. This is the only kind of message you can send to someone who has not messaged you in the last 24 hours. Every new account has the approved hello_world template (language en_US).
Send an imageSend a JPEG or PNG image (up to 5 MB) by public URL, with an optional caption. WhatsApp only delivers this to someone who messaged your number in the last 24 hours; outside that window, send a template message instead.
Send a documentSend a document (PDF, Word, Excel, PowerPoint or text, up to 100 MB) by public URL. WhatsApp only delivers this to someone who messaged your number in the last 24 hours; outside that window, send a template message instead.
Send a videoSend an MP4 or 3GP video (H.264 and AAC, up to 16 MB) by public URL. WhatsApp only delivers this to someone who messaged your number in the last 24 hours; outside that window, send a template message instead.
Send a locationSend a map pin with an optional name and address. WhatsApp only delivers this to someone who messaged your number in the last 24 hours; outside that window, send a template message instead.
Send reply buttonsSend a message with up to three tap-to-reply buttons. The customer's choice comes back as a reply carrying the button title. WhatsApp only delivers this to someone who messaged your number in the last 24 hours; outside that window, send a template message instead.
Send a list messageSend a message with a button that opens a list of up to ten options to pick from. WhatsApp only delivers this to someone who messaged your number in the last 24 hours; outside that window, send a template message instead.
React to a messagePut an emoji reaction on a message in the chat. WhatsApp accepts the call even when the reaction cannot be shown (a message over 30 days old, deleted, or itself a reaction); that failure is only reported by webhook. WhatsApp only delivers this to someone who messaged your number in the last 24 hours; outside that window, send a template message instead.
List message templatesList the WhatsApp Business Account's message templates with each one's status, category, language and body text.
Get a message templateRead one message template, including whether it has been approved yet and, if not, why it was rejected.
Create a message templateSubmit a UTILITY or MARKETING message template for Meta's review. Placeholders are written {{1}}, {{2}} or {{first_name}} in the text, with one example value each. Review usually finishes within minutes and can take up to 24 hours; until then the template is PENDING and cannot be sent.
Delete a message templateDelete a message template. Without a template ID every language of that name is deleted. The name of a deleted approved template cannot be reused for 30 days, and a disabled template cannot be deleted.
List phone numbersList the business phone numbers on the WhatsApp Business Account, with each one's id, status and quality rating.
Get a phone numberRead one business phone number's status, quality rating, display name review status and the business's messaging limit tier.
Get business profileRead the public business profile customers see: about text, description, address, email, websites and industry.
Update business profileChange fields of the public business profile. Only the fields you fill in are changed.
Block usersBlock WhatsApp users from messaging your business number. WhatsApp only lets you block someone who messaged you in the last 24 hours; any it refuses are listed with the reason.
Unblock usersUnblock WhatsApp users so they can message your business number again. Any WhatsApp refuses are listed with the reason.
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