All integrations
LiveAgent
Help Desk
Create, update and find LiveAgent tickets, read their conversations, and manage the contacts, companies and tags around them.
20 actions
Actions
Steps your workflow can run in LiveAgent.
List ticketsList LiveAgent tickets, filtered by status, department, agent, tags, customer or creation/change date, newest or oldest first. LiveAgent returns at most 10,000 tickets per filter - narrow by date to read further back.
Get ticketGet one LiveAgent ticket: its status, subject, customer, department, agent, tags and custom fields.
Create ticketCreate a LiveAgent ticket as if the customer had emailed your support address: who it is from, which address and department it goes to, the subject and the first message.
Update ticketChange a LiveAgent ticket's subject, status, department, agent, customer or custom fields, and add or remove tags. Only the fields you fill in change.
Delete ticketDelete a LiveAgent ticket.
List ticket messagesList a LiveAgent ticket's conversation: each message group (an email, chat or call) with who sent it and its messages.
List contactsList LiveAgent contacts (customers), optionally only those matching column values such as a company id.
Get contactGet one LiveAgent contact with all its details.
Create contactCreate a LiveAgent contact with a name, email addresses, phone numbers, company and custom fields.
Update contactChange a LiveAgent contact. Only the fields you fill in change; email addresses and phone numbers replace the current lists.
Delete contactDelete a LiveAgent contact, keeping their tickets unless you choose to delete those too.
List companiesList LiveAgent companies, optionally only those matching column values.
Get companyGet one LiveAgent company with all its details.
Create companyCreate a LiveAgent company with its name, email addresses, phone numbers and custom fields.
Update companyChange a LiveAgent company. Only the fields you fill in change; everything else is kept.
Delete companyDelete a LiveAgent company, keeping its tickets unless you choose to delete those too.
List tagsList every LiveAgent ticket tag with its id and colours.
Create tagCreate a LiveAgent ticket tag.
Delete tagDelete a LiveAgent ticket tag.
List departmentsList LiveAgent departments with their agents and online status.
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