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Glia

Connect Glia to automate help desk workflows.

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Triggers

Start a workflow when something happens in Glia.

  • New engagementRuns when new engagement appears after the initial complete scan. Polls at your plan interval; updates between polls may be combined. Watches at most 4,000 records.

Actions

Steps a workflow can run in Glia.

  • List sitesList sites.
  • Get siteGet site.
  • List operatorsList operators.
  • List queuesList queues.
  • List engagementsList engagements.
  • Get engagementGet engagement.
  • Get operator online durationGet operator online duration.
  • Get engagement durationGet engagement duration.
  • Get queue wait durationGet queue wait duration.
  • Get post engagement durationGet post engagement duration.

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