What can I automate with the Genesys Cloud integration?

Manage external contacts and organizations; read users, groups, routing queues and divisions. Lodol supports 20 actions and 14 triggers for Genesys Cloud, which you can combine with any other app in a workflow.

How do I connect Genesys Cloud to Lodol?

Connect Genesys Cloud once in your workspace and every action and trigger it supports can be added to a workflow, by you in the editor or by your AI.

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Genesys Cloud

Manage external contacts and organizations; read users, groups, routing queues and divisions.

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actions: 20
triggers: 14

Triggers

Start a workflow when something happens in Genesys Cloud.

New userRuns for each new user in Genesys Cloud. Ones already there when the workflow is turned on don't start it. It can watch up to 4,000. How often it checks follows your workspace plan.
New or updated userRuns for each user added or changed in Genesys Cloud. Ones already there when the workflow is turned on start it only when they change. It can watch up to 4,000. How often it checks follows your workspace plan.
New groupRuns for each new group in Genesys Cloud. Ones already there when the workflow is turned on don't start it. It can watch up to 4,000. How often it checks follows your workspace plan.
New or updated groupRuns for each group added or changed in Genesys Cloud. Ones already there when the workflow is turned on start it only when they change. It can watch up to 4,000. How often it checks follows your workspace plan.
New queueRuns for each new queue in Genesys Cloud. Ones already there when the workflow is turned on don't start it. It can watch up to 4,000. How often it checks follows your workspace plan.
New or updated queueRuns for each queue added or changed in Genesys Cloud. Ones already there when the workflow is turned on start it only when they change. It can watch up to 4,000. How often it checks follows your workspace plan.
New divisionRuns for each new division in Genesys Cloud. Ones already there when the workflow is turned on don't start it. It can watch up to 4,000. How often it checks follows your workspace plan.
New or updated divisionRuns for each division added or changed in Genesys Cloud. Ones already there when the workflow is turned on start it only when they change. It can watch up to 4,000. How often it checks follows your workspace plan.
New presence definitionRuns for each new presence definition in Genesys Cloud. Ones already there when the workflow is turned on don't start it. It can watch up to 4,000. How often it checks follows your workspace plan.
New or updated presence definitionRuns for each presence definition added or changed in Genesys Cloud. Ones already there when the workflow is turned on start it only when they change. It can watch up to 4,000. How often it checks follows your workspace plan.
New contactRuns for each new contact in Genesys Cloud. Ones already there when the workflow is turned on don't start it. It can watch up to 4,000. How often it checks follows your workspace plan.
New or updated contactRuns for each contact added or changed in Genesys Cloud. Ones already there when the workflow is turned on start it only when they change. It can watch up to 4,000. How often it checks follows your workspace plan.
New organizationRuns for each new organization in Genesys Cloud. Ones already there when the workflow is turned on don't start it. It can watch up to 4,000. How often it checks follows your workspace plan.
New or updated organizationRuns for each organization added or changed in Genesys Cloud. Ones already there when the workflow is turned on start it only when they change. It can watch up to 4,000. How often it checks follows your workspace plan.