Kustomer

• New Kustomer conversationRuns when a conversation is started in Kustomer, by a customer or your team.
• Kustomer conversation updatedRuns when anything about a conversation changes in Kustomer: a new message, its status, assignees, tags or priority.
• Kustomer conversation status changedRuns when a conversation is opened, snoozed or marked done in Kustomer.
• Kustomer conversation assignedRuns when a conversation is assigned to a person or a team in Kustomer.
• New Kustomer messageRuns when a message arrives from a customer in Kustomer, or, if you choose, when your team sends one.
• New Kustomer noteRuns when someone adds an internal note to a conversation in Kustomer.
• New Kustomer customerRuns when a customer is added to Kustomer.
• Kustomer customer updatedRuns when a customer's details change in Kustomer.
• New Kustomer custom objectRuns when a custom object of the type you choose, such as an order, is added to Kustomer.

• Create customerAdd a customer to Kustomer. Give at least a name, an email, a phone number or an external ID.
• Find customerLook up one customer by email address, phone number, external ID or Kustomer ID. Says whether one was found, without failing when not.
• Update customerChange a customer's name, email, phone, external ID, company or custom attributes. Fields left blank keep their value.
• Search customersFind customers by part of their name, email, phone, or when they were created or last changed. Returns one page; ask for the next with Page.
• Delete customerDelete a customer from Kustomer for good.
• Create companyAdd a company to Kustomer, to group the customers who work there.
• Find companyLook up one company by its Kustomer ID or external ID. Says whether one was found, without failing when not.
• Update companyChange a company's name, external ID, domain or custom attributes. Fields left blank keep their value.
• Create conversationStart a conversation on a customer's timeline, optionally assigned to people or teams. Add messages to it with 'Log message' or 'Create draft reply'.
• Find conversationLook up one conversation by its Kustomer ID or external ID. Says whether one was found, without failing when not.
• Update conversationChange a conversation's status (open, snoozed until a time, or done), priority, assignees, name or custom attributes. Fields left blank keep their value; assignees given replace the ones there.
• Search conversationsFind conversations by status, assignee, customer, or when they were created or last changed. Returns one page; ask for the next with Page.
• Add tags to conversationTag a conversation. A tag name Kustomer doesn't have yet is created.
• Remove tags from conversationTake tags off a conversation, by name.
• Delete conversationDelete a conversation, with its messages and notes, for good.
• Log messageRecord a message that happened outside Kustomer (a form, a call, another inbox) on a conversation's timeline. Nothing is sent to the customer.
• List conversation messagesList the messages in a conversation, with who sent each and when.
• Create draft replyWrite an email or SMS draft to a customer for an agent to review and send in Kustomer, or schedule Kustomer to send it at a time you choose.
• Add noteAdd an internal note to a conversation. Only your team sees notes.
• List conversation notesList the internal notes on a conversation.
• List custom object typesList the kinds of custom object your Kustomer organization keeps, such as orders or bookings, with the names the other steps take.
• Create custom objectAdd a custom object, such as an order, optionally on a customer's or a company's timeline.
• Find custom objectLook up one custom object by its Kustomer ID or external ID. Says whether one was found, without failing when not.
• Update custom objectChange a custom object's title, description, external ID or custom attributes. Fields left blank keep their value.
• Delete custom objectDelete a custom object for good.

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