Claude and Front

Claude

Actions

• Ask ClaudeAsk Claude to write, summarise or answer something, and get its reply.
• Start an agentHand a task to an agent you've set up in the Claude Console. It works on its own in Anthropic's cloud, so follow this step with 'Wait for a Claude agent's reply' to get its answer.
• Wait for an agent's replyWait until a Claude agent has finished its task, then get its reply. If the agent asks permission to use a tool, this step declines, as nobody is there to approve it.
• Analyze a documentAsk Claude a question about a PDF or text document, such as a contract, report or invoice, and get its answer.
• Analyze an imageAsk Claude a question about a picture, such as a photo, a screenshot or a scanned form, and get its answer.
• Upload a fileStore a document or picture with Claude, so 'Analyze a document' and 'Analyze an image' can read it by its ID as often as you like without sending it again.

Front

Triggers

• New conversationRuns for each new conversation a customer starts in Front, such as a new email or message arriving in a shared inbox, with its subject, the customer's message, who they are, its inbox, tags and assignee, and a link to open it in Front. It can run only for one inbox. Conversations already there when the workflow is turned on don't start it, and neither do replies or conversations a teammate starts. How often it checks follows your workspace plan.
• Conversation taggedRuns each time a tag is added to a Front conversation, by a teammate or by a Front rule, with the conversation's subject, the customer's email and name, the tag, who it is assigned to and a link to open it in Front. Name a tag to run only for that one, such as refund. Tags added before the workflow was turned on don't start it. How often it checks follows your workspace plan.
• New inbound messageRuns each time a customer's message arrives in Front, whether it starts a conversation or replies in one, with the message as plain text, the conversation's subject, the customer's email and name, its tags, who it is assigned to and a link to open it in Front. Messages that arrived before the workflow was turned on don't start it. How often it checks follows your workspace plan.

Actions

• List conversationsList the conversations in your Front company, optionally narrowed to particular statuses.
• Search conversationsSearch conversations using Front's own search syntax, such as 'refund is:open' or 'tag:tag_155 after:1748000000'.
• List unassigned conversationsList the open conversations nobody is assigned to, with the inbox each is in, who it is from, how long it has waited for a reply and a link that opens it in Front. Optionally keep only those that have waited at least a number of hours. The result comes as one list, grouped by inbox, and as text ready to post in a message under a heading for each inbox.
• Get a conversationGet one conversation in full: its status, assignee, tags, recipient and reminders, with the customer's email and name, the tags by name and a link that opens it in Front.
• List messages on a conversationList the messages on a conversation. Each one carries both the HTML body and a plain-text version, plus a short preview.
• List comments on a conversationList the internal comments on a conversation. Comments are only ever seen by teammates, never by the customer.