Claude and Gong

Claude

Actions

• Ask ClaudeAsk Claude to write, summarise or answer something, and get its reply.
• Start an agentHand a task to an agent you've set up in the Claude Console. It works on its own in Anthropic's cloud, so follow this step with 'Wait for a Claude agent's reply' to get its answer.
• Wait for an agent's replyWait until a Claude agent has finished its task, then get its reply. If the agent asks permission to use a tool, this step declines, as nobody is there to approve it.
• Analyze a documentAsk Claude a question about a PDF or text document, such as a contract, report or invoice, and get its answer.
• Analyze an imageAsk Claude a question about a picture, such as a photo, a screenshot or a scanned form, and get its answer.
• Upload a fileStore a document or picture with Claude, so 'Analyze a document' and 'Analyze an image' can read it by its ID as often as you like without sending it again.

Gong

Triggers

• New callRuns when a new call is ready in Gong, with its title, link, times and who took part. A call is ready once Gong has processed its recording, a while after the call ends.

Actions

• List callsList recorded calls, oldest first, with who took part in each. Filter by when they started, workspace or host. Returns up to 100; to see more, run it again with the next page it gives.
• Get callGet everything Gong knows about a call: who took part, Gong's brief, outline, highlights, key points and outcome, topics, trackers, talk time, comments, linked CRM records and links to the recording.
• Get call transcriptGet a call's transcript as readable text, each line naming who spoke and when, ready for an AI step. Each part is also given with its speaker, topic and timing.
• Add callAdd a call recorded somewhere else, such as a dialer or phone system, to Gong. Gong downloads the recording from its link, then transcribes and analyses it like any other call.
• List usersList the company's Gong users with their email, title, manager and whether they are active. Returns up to 100; to see more, run it again with the next page it gives.
• Get userGet one Gong user with their email, title and manager.