Gong

• New callTriggers when a new call is ready in Gong, with its title, link, times and who took part. A call is ready once Gong has processed its recording, a while after the call ends.

• List callsList recorded calls, oldest first, with who took part in each. Filter by when they started, workspace or host. Returns up to 100; pass 'next_cursor' for more.
• Get callGet everything Gong knows about a call: who took part, Gong's brief, outline, highlights, key points and outcome, topics, trackers, talk time, comments, linked CRM records and links to the recording.
• Get call transcriptGet a call's transcript as readable text, each line naming who spoke and when, ready for an AI step. Each part is also given with its speaker, topic and timing.
• Add callAdd a call recorded somewhere else, such as a dialer or phone system, to Gong. Gong downloads the recording from its link, then transcribes and analyses it like any other call.
• List usersList the company's Gong users with their email, title, manager and whether they are active. Returns up to 100; pass 'next_cursor' for more.
• Get userGet one Gong user with their email, title and manager.
• Find user by emailFind the Gong user with an email address, including their other addresses. Says whether one was found rather than failing.
• Get user activity statsFor each user, count the calls they hosted and attended, listened to, shared, commented on, gave feedback on and scored, between two dates.
• Get interaction statsFor each user, get Gong's interaction stats between two dates: longest monologue, longest customer story, interactivity, patience and question rate.
• List answered scorecardsList the scorecards filled in for calls, with every answer and score. Filter by call dates, scorecard, the person reviewed, and whether a person or Gong AI filled them in.
• List workspacesList the company's Gong workspaces.
• List scorecardsList the company's scorecards with their questions and the answers each question offers.
• List keyword trackersList the keyword trackers Gong listens for in calls, such as competitor names, with their words and phrases.
• List library foldersList the public folders of Gong's call library, where teams keep example calls. Private and archived folders aren't included.
• List calls in a library folderList the calls saved in a library folder, with the note and the snippet saved with each.
• List flowsList the Gong Engage flows a user can add prospects to: company flows, their personal flows and those shared with them.
• Add prospects to a flowAdd up to 100 CRM contacts or leads to a Gong Engage flow, which then starts its emails, calls and tasks for them. Says which were added and why any weren't.
• List a prospect's flowsList the open flows (pending, running or paused) that CRM contacts or leads are in.
• Remove a prospect from flowsTake a CRM contact or lead out of one flow, or out of every flow they are in, stopping its emails, calls and tasks for them.
• Ask about an account or dealAsk Gong AI a question about a CRM account, deal, contact or lead, answered from its calls and emails, with the calls and emails it drew on. Uses Gong credits.
• Get account or deal briefHave Gong AI write one of your company's briefs (set up in Gong's Agent Studio) for a CRM account, deal, contact or lead, from its calls and emails. Uses Gong credits.
• Find a person's dataFind every call, email message, meeting, CRM contact or lead and engagement event in Gong that names an email address, as for a privacy request.
• Erase a person's dataPermanently delete from Gong every call, email message, contact and lead that names an email address, as for a privacy request. It can't be undone and takes a few hours to finish.

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