Friday summary of this week's support tickets
Every Friday, an AI groups the week's new Zendesk tickets by topic and emails the summary to your support lead.
What it does
Each integration step this workflow runs, in order, what it is for, and the conditions and loops that decide when it runs.
- 1ZendeskSearchFinds the tickets created in the last seven days.
If
tickets.countis more than 0- 2GmailSendEmails the summary to your support lead.
- 2
How it works
What happens on each run, in plain English.
Support leads need to see what customers wrote about, not just how many tickets came in. Every Friday at 16:00 this reads the Zendesk tickets created in the last seven days (up to 100) and an AI groups them by topic, says how many are in each and calls out anything urgent.
The summary is emailed to your support lead. In a week with no tickets nothing is sent. Your AI provider needs to be connected for the summary.
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