All integrations
RingCentral
MessagingNotifications
Automate RingCentral calling and messaging. Start and cancel RingOut calls, read the call log, set presence, manage voicemails and faxes, keep a personal address book and post in Team Messaging chats.
20 actions
Actions
Steps your workflow can run in RingCentral.
Get extensionGet an extension's profile: name, extension number, email, type, status and time zone. Leave the extension empty for the user this connection signs in as.
List extensionsList the account's extensions - users, call queues, IVR menus and more - filtered by type, status, number or email.
List phone numbersList the phone numbers assigned to an extension, with how each is used (direct, main company, fax ...) and what it can do (caller ID, SMS).
Get presenceGet whether an extension is available, busy or offline, its do-not-disturb mode, status message and any calls in progress.
Update presenceSet a user's status (available, busy, offline), do-not-disturb mode and status message. Only the fields you fill in are sent. Works for user extensions only.
List call logList an extension's calls with caller, callee, result and duration. Set From - without it RingCentral returns only the last 24 hours. RingCentral allows about 10 call-log requests a minute per user.
Get call recordGet one call from the call log by its ID, with its legs when the Detailed view is chosen.
Make call (RingOut)Place a click-to-call: RingCentral first rings the From number, and when it is answered connects it to the To number. Returns the RingOut ID for checking or cancelling the call.
Get call status (RingOut)Check the status of each leg of a RingOut call.
Cancel call (RingOut)Cancel a RingOut call that is still ringing.
List messagesList voicemails, faxes, pager and SMS messages, filtered by type, read status, direction and date. Set From - without it RingCentral returns only the last 24 hours.
Get messageGet one voicemail, fax or text message, with links to its attachments such as the voicemail audio.
Mark messageMark a message read or unread, or restore one that was deleted (not purged).
Delete messageMove a message to Deleted, where Mark message can restore it, or tick Delete permanently to purge it for good.
List contactsList contacts in the user's personal address book, optionally those whose first or last name starts with some text, or with a given phone number.
Create contactAdd a contact to the user's personal address book. Give at least a first name, last name or company.
Update contactChange a personal contact. Only the fields you fill in change; everything left empty stays as it is.
Delete contactDelete a contact from the user's personal address book.
List chatsList the Team Messaging chats the user belongs to - teams, group and direct chats, and the personal notes chat.
Post chat messagePost a text message in a Team Messaging chat.
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