Sprinklr

• New caseRuns when a case is opened in Sprinklr, from a customer message, an agent or another system, with its subject, customer and status.
• Case updatedRuns each time a case changes in Sprinklr: a new message or note, a new status, priority or assignee, or an edited field, with the case as it is now.
• Case status changedRuns when a case's status changes in Sprinklr, such as from Open to Closed, with the case as it is now. A case changed for the first time since the workflow was turned on runs it too.
• New messageRuns when a customer's message, comment, mention, email or chat reaches one of your accounts in Sprinklr, with what it says, who sent it and the case it is on.
• Post publishedRuns when a post goes out from one of your accounts through Sprinklr's publishing, with its text and link.

• Create caseOpen a case in Sprinklr for a customer who reached you by email or text, with a subject, description, status, priority, due date and a first note.
• Get caseGet a case by its number: subject, status, priority, customer, who it is assigned to, its custom fields and its first and newest messages.
• Update caseChange a case's subject, description, status, priority, type, summary or due date, assign it to someone, or set one of its custom fields. Fields left blank keep what they have.
• Search casesFind cases opened or changed in a time range, by the customer's ID on their channel or by a linked case number in another system, such as Salesforce. Gets one page; run it again with the next page token for more.
• Delete caseDelete a case from Sprinklr for good. Its messages stay.
• List case messagesList the IDs of the messages on a case, oldest first, to read each with 'Get message'.
• Get case summaryGet Sprinklr AI+'s summary of a case: why the customer got in touch, what your brand did and what is still to do. Needs Sprinklr AI+.
• Add noteAdd an internal note to a case, message, post, campaign or customer profile, for your team to see. Customers never see notes.
• List case notesList the notes on a case, oldest first. Gets one page; run it again with the next page token for more.
• Update noteChange what a note says.
• Delete noteDelete a note from a case, message, post, campaign or profile.
• Get messageGet one message: what it says, who sent it, the channel and account, its link and the case it is on.
• Search messagesFind messages Sprinklr received or sent in a time window, newest first: by account, channel, direction, case or words in them. Without a window, the last 24 hours. Gets one page; run it again with the next page token for more.
• Get conversationGet the messages in the conversation a message belongs to, oldest first, such as a whole comment thread or chat.
• Update messageAdd an internal note to a message, assign it to someone, or tag it with a custom field value.
• Act on messageLike, hide, favorite, approve, reject or delete a message on its social network, from one of your accounts. Not every network allows every action.
• Reply to messageReply to a customer's message or comment from your account it reached, with an optional picture or link. The reply goes out at once.
• Schedule postSchedule a post on one of your brand's social accounts for a date and time, filed under a campaign, with an optional picture, video or link.
• Get postGet a scheduled or published post: its text, status, when it goes or went out, and its link once published.
• Delete postDelete a scheduled post so it never goes out, or take a published post down.
• List accountsList your brand's social accounts in Sprinklr, or find them by name, with the ID to post or reply from.
• List usersList the people who use Sprinklr in your organization, or find one by email, with the ID to assign work to them.
• List campaignsList your Sprinklr campaigns, which posts and replies are filed under.
• List dashboardsList your Reporting or Listening dashboards, or find them by name.
• Get widget dataGet the table behind a Reporting dashboard widget for a time range, one row per line of the widget, for a weekly report or a spreadsheet.

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